Help center

Frequently asked questions

Can't find what you need? Open a support request and our team will get back to you.

Accounts & security

How do I create an account?

Use the Sign in page to register with email and password, or continue with Google. After verifying your email you will land in your dashboard.

What if I lose access to my password?

Use the Forgot password link on the sign-in page. You will receive a secure reset link by email.

Deposits & withdrawals

Which currencies can I deposit?

USDT (TRC20), BTC, and ETH (ERC20). Each deposit requires the on-chain transaction hash so we can verify the transfer before crediting your wallet.

How long do deposits take to clear?

Once your transaction has the minimum required confirmations and our compliance team reviews it, your balance is credited and you receive an in-app notification.

How are withdrawals processed?

Withdrawals are queued for admin review, then released to the wallet address you provide. You will see status updates live in your transactions page.

Are there limits or fees?

Network fees apply at the blockchain level. Internal processing fees, when applicable, are displayed at the time of the request.

Investment plans

How do plans work?

Pick a plan that matches your risk profile, fund it from your wallet, and the principal plus return is credited to your balance at maturity. Returns and durations are shown on each plan card.

Can I exit a plan early?

Plans run to their stated maturity date. Contact support if you have a special circumstance and we will review case by case.

Can I run multiple plans at once?

Yes, subject to any per-plan concurrent-investment caps shown on the plan details.

KYC & compliance

Why do I need to verify my identity?

We are a regulated platform. Identity verification keeps your account safe and lets us release withdrawals quickly.

Who reviews my documents?

Our internal compliance team. We do not share your documents with third-party verification vendors.

What happens if my submission is rejected?

You will receive a reason and can resubmit corrected information from the Verification page.

Referrals

How do referral commissions work?

Share your referral code. When someone you refer invests in a plan, you earn a commission that is credited to your wallet at plan maturity.

Where can I see my referrals?

Open the Referrals page from the More tab to see your code, your referred users, and your commission history live.